Terms & Conditions
Terms & Conditions
CRYSTAL GLAMOUR
GENERAL TERMS AND CONDITIONS
Last Updated: 13 August 2026
Welcome to Crystal Glamour.
These General Terms and Conditions govern your access to and use of the Crystal Glamour website and your purchase of products from our online store.
By accessing our website, placing an order, purchasing a product, or otherwise using our services, you acknowledge that you have read, understood and agreed to these Terms and Conditions.
Please read these Terms carefully before placing an order.
- ABOUT CRYSTAL GLAMOUR
Crystal Glamour is an online retail store offering a range of consumer products, including fashion, beauty products, accessories, electronics and other selected products.
For the purposes of these Terms:
- “Crystal Glamour,” “we,” “us,” or “our” means Crystal Glamour.
- “You,” “your,” or “customer” means any person who accesses our website, places an order or purchases a product from us.
- “Website” means the Crystal Glamour online store and any related pages, platforms or services operated by us.
- “Product” means any item offered for sale through our Website.
- “Order” means a request submitted by a customer to purchase one or more Products.
- ELIGIBILITY AND USE OF OUR WEBSITE
You agree to use our Website only for lawful purposes and in accordance with these Terms.
You must not:
- Use our Website for fraudulent, unlawful or unauthorized activities.
- Attempt to gain unauthorized access to our Website, accounts, systems or databases.
- Introduce malicious software or interfere with the security or operation of our Website.
- Provide false, inaccurate or misleading information.
- Copy, reproduce, modify, distribute or commercially exploit our Website content without permission.
- Use our Website in a manner that may damage, disable, overburden or impair its operation.
We reserve the right to restrict, suspend or terminate access to our Website where reasonably necessary, including where we believe these Terms have been violated.
- PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to ensure that Product descriptions, photographs, prices, specifications, measurements and other information displayed on our Website are accurate.
However, minor differences may occur because of:
- Screen or device settings;
- Lighting and photography;
- Manufacturing or packaging changes;
- Supplier changes;
- Product batch variations; or
- Other circumstances beyond our reasonable control.
Where measurements are provided, minor manufacturing tolerances may occur.
Product photographs may be illustrative. Customers should consider the complete Product description and specifications before placing an order.
We reserve the right to correct errors, update information, change specifications, discontinue Products or change Product availability at any time.
Where a Product becomes unavailable before fulfilment, we may cancel the affected order and provide an appropriate refund where payment has already been received.
- PRICES, CURRENCY AND PAYMENT
Prices displayed on our Website are the prices applicable at the time an order is placed, unless otherwise stated.
Prices may change before an order is placed.
The applicable currency will be the currency displayed at checkout or otherwise communicated before payment.
You are responsible for providing accurate billing and payment information.
An order will normally be processed only after successful confirmation of payment.
We reserve the right to correct obvious pricing, currency or product-information errors.
If an obvious error results in an incorrect price being displayed and an order has already been placed, we may contact you to confirm whether you wish to proceed at the correct price or cancel the affected order.
If we cancel an order after payment has been received, an appropriate refund will be arranged.
- PLACING AND ACCEPTING ORDERS
When you place an order through our Website, you are submitting a request to purchase the selected Product or Products.
An order confirmation or order acknowledgement does not necessarily mean that Crystal Glamour has finally accepted the order.
An order becomes accepted when Crystal Glamour confirms that the Product is available and can reasonably be fulfilled.
We reserve the right to cancel or refuse an order where:
- The Product is unavailable;
- There is an obvious pricing or Product-information error;
- Payment cannot be confirmed;
- We reasonably suspect fraud or unauthorized activity;
- The Product cannot legally or practically be shipped to the requested destination;
- A suitable fulfilment or shipping method is unavailable;
- The customer’s information is materially incomplete or inaccurate; or
- Circumstances beyond our reasonable control prevent fulfilment.
Where we cancel an order after receiving payment, we will arrange an appropriate refund.
- SHIPPING AND DELIVERY
We will make reasonable efforts to arrange delivery of accepted orders within the estimated delivery period displayed on our Website or communicated to you.
Delivery times are estimates and are not guaranteed unless we expressly state otherwise.
Delivery may be affected by:
- Product availability;
- Shipping method;
- Destination;
- Customs procedures;
- Logistics providers;
- Weather;
- Public holidays;
- Strikes;
- Government restrictions;
- Transportation disruptions;
- Supplier or fulfilment issues; and
- Other circumstances beyond our reasonable control.
6.1 Delivery Charges
Where applicable, delivery or shipping charges will be displayed or communicated before you complete your purchase.
Unless Crystal Glamour expressly advertises or confirms free delivery, the applicable delivery charge is payable by the customer.
The amount charged may depend on the Product, destination, weight, dimensions, shipping method and applicable logistics arrangements.
6.2 International and Local Delivery
Where a Product is shipped internationally, the delivery journey may involve several stages.
For example:
Supplier/warehouse → Nigeria → Lagos or another entry point → Kano or another Nigerian location → customer’s delivery address.
Whether the transportation from the Nigerian entry point to the customer’s address is included in the quoted shipping charge depends on the particular shipping service selected for the order.
Crystal Glamour will not represent that every international shipping service automatically includes every local or last-mile delivery charge.
Where an additional delivery charge is required and is properly communicated to the customer before fulfilment, the customer may be responsible for that charge.
6.3 Customer’s Delivery Information
You are responsible for providing accurate and complete delivery information, including:
- Full name;
- Correct delivery address;
- Telephone number;
- Email address where required; and
- Any other information reasonably necessary for delivery.
If an order cannot be delivered because of an incorrect or incomplete address, unavailable recipient, refusal to accept delivery, failure to respond to the delivery provider or other circumstances attributable to the customer, additional reasonable delivery, storage, redelivery or return costs may be charged to the customer where applicable.
6.4 Customs, Duties and Government Charges
International orders may be subject to customs duties, taxes, levies, import charges or other government-imposed charges.
Unless expressly stated otherwise at checkout, such charges are not necessarily included in the Product price or shipping charge.
Where applicable, the customer may be responsible for paying such charges and completing required customs procedures.
Failure to complete customs requirements or pay applicable charges may cause an order to be delayed, returned, abandoned or otherwise disposed of and may affect the availability of a refund.
6.5 Delivery Confirmation and Non-Delivery
If tracking information shows that an order has been delivered to the address provided by the customer, Crystal Glamour may request additional information before treating the order as a non-delivery claim.
If you believe an order has been marked as delivered but you have not received it, you should contact Crystal Glamour promptly so that we can investigate.
- RETURNS, REFUNDS AND REPLACEMENTS
Crystal Glamour wants customers to receive Products that correspond materially with what they ordered.
We will consider eligible return, refund and replacement requests in accordance with these Terms, the circumstances of the order and applicable Nigerian law.
7.1 Seven-Day Reporting Period
If you receive a Product that is:
- Damaged;
- Defective;
- Incorrect;
- Missing an essential component;
- Significantly different from the Product ordered; or
- Otherwise affected by a qualifying fulfilment problem,
you should contact Crystal Glamour within 7 calendar days of receiving the Product.
This 7-day period is intended to enable us to identify and resolve order problems promptly.
However, this provision does not remove or restrict any consumer right or legal remedy that cannot lawfully be excluded or limited under applicable law.
7.2 What the Customer Must Provide
To investigate a return, refund or replacement request, we may reasonably require:
- Order number;
- Clear photographs of the Product;
- Photographs of the packaging and shipping label where relevant;
- Video evidence where photographs cannot adequately demonstrate the problem;
- A description of the problem;
- Photographs or measurements showing a size-related issue where applicable; and
- Other information reasonably necessary to investigate the claim.
Providing the requested evidence promptly helps us process the claim more efficiently.
7.3 Damaged Products
If a Product arrives materially damaged, Crystal Glamour will review the evidence and may provide:
- A replacement;
- A full refund;
- A partial refund; or
- Another appropriate remedy.
Minor cosmetic issues that do not materially affect the Product’s function or value may not automatically qualify for a full refund.
7.4 Defective Products
If a Product is defective or does not function as reasonably expected based on its description, Crystal Glamour will assess the issue and may provide an appropriate remedy, which may include repair, replacement, refund or partial refund where appropriate.
7.5 Wrong or Incorrect Products
If Crystal Glamour or its fulfilment provider sends the wrong Product, materially incorrect colour or size, or another Product that does not correspond with the accepted order, we will investigate and may provide a replacement or refund.
Where a wrong Product is supplied, customers should not return it without first receiving instructions from Crystal Glamour.
7.6 Missing Products or Components
Where a Product is missing an essential component or accessory, Crystal Glamour may provide:
- The missing component;
- A replacement Product;
- A partial refund; or
- A full refund where appropriate.
The remedy will depend on whether the missing item materially affects the use of the Product.
7.7 Product Not Received
If an order is not received, Crystal Glamour may investigate the matter using available tracking information and the relevant delivery provider or fulfilment partner.
Where an order is confirmed as lost in transit and a refund or replacement is appropriate, Crystal Glamour will determine the appropriate resolution subject to the circumstances and applicable law.
A package that is delayed, awaiting customs clearance or otherwise still in transit does not automatically constitute a lost package.
7.8 Change of Mind
Except where required by applicable law or expressly stated otherwise, a change of mind does not automatically entitle a customer to a refund.
Examples include:
- The customer no longer wants the Product;
- The customer ordered the wrong Product;
- The customer selected the wrong size or colour;
- The customer does not personally like the Product; or
- The Product does not meet a personal expectation that was not stated in the Product description.
Where Crystal Glamour voluntarily accepts a change-of-mind return, the Product may be required to be unused, in good condition and suitable for resale, and the customer may be responsible for applicable return shipping costs.
Nothing in this section limits any mandatory consumer right under applicable law.
7.9 Products Excluded or Restricted from Return
Certain Products may be restricted from return because of their nature, hygiene requirements, customization, personalization, perishability, safety considerations or other legitimate restrictions.
These may include certain:
- Opened or used beauty and personal-care Products;
- Hygiene-sensitive Products;
- Personalized or customized Products;
- Made-to-order Products;
- Print-on-demand Products; and
- Products expressly identified as non-returnable before purchase.
Where a Product has a specific return restriction, the restriction may be displayed on the relevant Product page or communicated before purchase.
- RETURN PROCEDURE
Customers must contact Crystal Glamour before returning any Product.
Do not send a Product directly to a supplier, warehouse, manufacturer or fulfilment provider unless Crystal Glamour has expressly instructed you to do so.
Where a physical return is required, Crystal Glamour will provide the applicable return instructions.
The return destination may vary depending on the Product and fulfilment arrangement.
8.1 Condition of Returned Products
Unless the Product is being returned because it is defective, damaged, incorrect or otherwise qualifies for return under these Terms or applicable law, the Product should generally:
- Be unused;
- Remain in good condition;
- Be returned with its original packaging where reasonably possible; and
- Include the relevant order information.
A Product damaged or materially altered by the customer may not qualify for a refund except where applicable law provides otherwise.
8.2 Return Shipping Costs
Where the return is required because:
- The wrong Product was supplied;
- The Product arrived materially damaged;
- The Product is defective; or
- The problem is otherwise attributable to Crystal Glamour or the fulfilment process,
Crystal Glamour will determine the appropriate return arrangement and may cover or reimburse reasonable return shipping costs where applicable.
Where the return is requested for a reason attributable to the customer, the customer may be responsible for the applicable return shipping cost.
Customers should not incur return shipping costs without first receiving return instructions from Crystal Glamour where a return is required.
- REFUND PROCEDURE
A refund request is not automatically an approved refund.
Crystal Glamour will review the request, available evidence and circumstances before determining the appropriate resolution.
Where a refund is approved:
- The refund will normally be made through the original payment method where reasonably possible.
- The time for the money to appear in the customer’s account may depend on the payment provider or financial institution.
- Where the original payment method cannot reasonably receive the refund, Crystal Glamour may contact the customer to arrange an alternative lawful refund method.
- A refund may be full or partial depending on the circumstances.
Where a replacement has been agreed instead of a refund, the refund will not normally be issued unless the replacement cannot reasonably be provided or another refund becomes appropriate.
- PARTIAL REFUNDS
Crystal Glamour may offer a partial refund where:
- A qualifying defect is minor;
- A component is missing but the Product remains substantially usable;
- The customer agrees to keep a Product with a qualifying minor issue; or
- Another circumstance reasonably justifies a partial refund.
The amount of any partial refund will depend on the circumstances of the particular case.
- ORDER CANCELLATION
Customers should contact Crystal Glamour as soon as possible if they wish to cancel an order.
We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped.
Cancellation may not be possible once an order has:
- Been processed;
- Been packed;
- Been shipped;
- Been customized;
- Been made to order; or
- Been handed over to a delivery provider.
Certain customized, personalized, print-on-demand or made-to-order Products may have additional cancellation restrictions.
Where cancellation is accepted and payment has already been made, the applicable refund will be processed in accordance with our refund procedure and applicable law.
- CUSTOMER RESPONSIBILITIES
Customers are responsible for carefully reviewing their orders before payment.
This includes checking:
- Product;
- Quantity;
- Size;
- Colour;
- Specifications;
- Delivery address;
- Telephone number;
- Email address; and
- Other relevant order information.
Customers must also reasonably cooperate with delivery providers and customs authorities where their cooperation is required to complete delivery.
Crystal Glamour will not be responsible for problems caused solely by materially incorrect or incomplete information supplied by the customer, subject to applicable law.
- THIRD-PARTY SUPPLIERS AND FULFILMENT PROVIDERS
Crystal Glamour may use third-party suppliers, manufacturers, warehouses, fulfilment providers and logistics companies to source, prepare and deliver Products.
These may include, where applicable, services such as CJdropshipping, EPROLO or other fulfilment providers.
The use of a third-party fulfilment provider does not mean that the customer must deal directly with that provider.
The customer’s purchase is made from Crystal Glamour, and Crystal Glamour will be the customer’s primary point of contact regarding the order.
Third-party fulfilment providers may have their own operational requirements concerning evidence, returns, disputes, shipping methods and refunds.
Where such requirements affect our ability to investigate an order issue, Crystal Glamour may request relevant evidence from the customer.
However, Crystal Glamour will not represent that a supplier’s internal policy automatically determines or removes any rights the customer may have under applicable law.
- DELIVERY DELAYS, LOST ORDERS AND EVENTS BEYOND OUR CONTROL
Crystal Glamour will make reasonable efforts to investigate significant delivery problems.
However, we cannot guarantee that every delivery will arrive within the estimated delivery period.
Circumstances beyond our reasonable control may include:
- Customs inspection or clearance;
- Government restrictions;
- Strikes or industrial disputes;
- War or civil unrest;
- Natural disasters;
- Flooding;
- Severe weather;
- Epidemics or public-health emergencies;
- Transportation disruptions;
- Logistics network interruptions;
- Supplier or warehouse disruptions;
- Technical failures; and
- Other events that could not reasonably have been prevented or controlled by Crystal Glamour.
Where an order is delayed, we may request additional time for the logistics provider to complete delivery or investigate the shipment.
Where an order is confirmed as lost or otherwise cannot reasonably be delivered, Crystal Glamour will consider the appropriate remedy, subject to the circumstances and applicable law.
- CUSTOMS, UNCLAIMED AND REFUSED ORDERS
Customers are responsible for providing accurate information and, where applicable, cooperating with customs and delivery requirements.
If an order is:
- Refused by the customer;
- Unclaimed;
- Returned because the address was incorrect;
- Returned because the customer could not be contacted;
- Returned because required customs charges were not paid; or
- Otherwise returned because of circumstances attributable to the customer,
Crystal Glamour may deduct reasonable costs actually incurred in connection with the return, storage, redelivery or other handling of the order from any refund where permitted by law.
Where the package is lost or destroyed after being returned because of circumstances attributable to the customer, the customer’s refund eligibility may be affected.
- PROMOTIONS, DISCOUNTS AND VOUCHERS
Crystal Glamour may offer promotions, discounts, sales, vouchers and special offers from time to time.
Promotional offers may have:
- Expiry dates;
- Minimum purchase requirements;
- Product restrictions;
- Quantity restrictions;
- Specific eligibility requirements; or
- Additional terms.
Unless expressly stated otherwise, promotions cannot be combined.
We reserve the right to modify, suspend or withdraw a promotion where reasonably necessary.
- INTELLECTUAL PROPERTY
All content appearing on the Crystal Glamour Website, including:
- Logos;
- Photographs;
- Graphics;
- Text;
- Designs;
- Product information;
- Website layouts; and
- Other materials,
belongs to Crystal Glamour or its respective owners and is protected by applicable intellectual-property laws.
You may not reproduce, copy, modify, distribute or commercially use our content without prior written permission, except where permitted by law.
- PRIVACY AND CUSTOMER INFORMATION
We may collect and process information provided when you:
- Browse our Website;
- Create an account;
- Place an order;
- Make a payment;
- Contact us; or
- Otherwise use our services.
Customer information may be used for:
- Processing orders;
- Arranging delivery;
- Customer support;
- Processing payments;
- Fraud prevention;
- Improving our services;
- Communicating with customers; and
- Complying with applicable legal requirements.
Where necessary to fulfil an order, relevant information may be shared with payment processors, fulfilment providers, logistics companies, delivery providers and other service providers involved in processing the customer’s order.
We will handle personal information in accordance with our Privacy Policy and applicable Nigerian data-protection requirements.
- WEBSITE AVAILABILITY
We aim to keep our Website available and functioning properly.
However, we do not guarantee that the Website will always be:
- Available;
- Uninterrupted;
- Secure;
- Error-free; or
- Free from technical problems.
We may temporarily suspend or restrict access for maintenance, updates, technical issues, security reasons or other legitimate circumstances.
- LIMITATION OF LIABILITY
To the extent permitted by applicable law, Crystal Glamour will not be responsible for indirect or consequential losses arising solely from circumstances beyond our reasonable control.
Nothing in these Terms is intended to:
- Exclude a liability that cannot legally be excluded;
- Restrict a consumer right that cannot legally be restricted;
- Remove a remedy available to a consumer under applicable Nigerian law; or
- Prevent a customer from exercising a lawful right to seek redress.
Where Crystal Glamour is legally responsible for a loss, our liability will be determined in accordance with applicable law.
- CHANGES TO THESE TERMS
We may update these Terms and Conditions from time to time.
The latest version will be published on our Website together with the relevant update date.
Changes will generally apply from the date they are published.
Changes will not retrospectively remove rights or obligations that have already accrued where applicable law prevents such changes.
Your continued use of the Website after updated Terms have been published constitutes acceptance of the updated Terms to the extent permitted by law.
- GOVERNING LAW AND DISPUTE RESOLUTION
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.
If a customer has a complaint or dispute, the customer should first contact Crystal Glamour and give us a reasonable opportunity to investigate and attempt to resolve the matter.
We will make reasonable efforts to resolve customer complaints through good-faith communication.
Nothing in this section prevents a customer from exercising any statutory right to seek redress through an appropriate regulatory, alternative dispute-resolution or judicial process where permitted by law.
- CONTACT US
For questions concerning these Terms and Conditions, orders, delivery, returns, refunds or other matters relating to Crystal Glamour, please contact us through:
Business Name: Crystal Glamour
Email: crystalglamourstores@gmail.com
Website: crystalglamourstores.com
When contacting us regarding an order, please provide your order number and sufficient information to allow us to identify and investigate the matter.
We will make reasonable efforts to respond to customer enquiries as promptly as reasonably practicable.
- ACCEPTANCE OF THESE TERMS
By accessing or using the Crystal Glamour Website or placing an order, you acknowledge that you have read, understood and agreed to these Terms and Conditions, subject to any rights and protections that cannot legally be waived or restricted under applicable law.
Thank you for shopping with Crystal Glamou
